Privacy Policy

 Last updated: July 24 2026

This Privacy Policy describes how Calm Wears ("the Site", "we", "us", or "our") handles your personal data. It explains how we collect, use, and share your information when you browse our collections, use our services, or place an order through calmwears.com, as well as in any other communication you have with us.

Throughout this Privacy Policy, "you" and "your" refer to you as the user of our Services. All personal data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), so your information is always treated with the highest levels of security and transparency.

Geographical Scope of Our Services

Calm Wears provides its products and services to customers located in Australia. Orders and deliveries are available within Australia only. If you visit our website from outside Australia, please be aware that our services are not intended for users based abroad, and orders placed from outside Australia cannot be fulfilled.

1. Information We Collect

When you browse our website or place an order, we may collect the following personal data:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address
  • Device and browser information
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

Your personal data is used to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Keep you informed about your order
  • Deliver customer support
  • Enhance our website and services
  • Detect fraud and maintain security
  • Meet our legal obligations

We only process your data where a legitimate business purpose exists, such as completing your order, satisfying legal requirements, or improving our services.

3. Sharing Your Information

We share your data with trusted third parties only when it is necessary, including:

  • Payment providers (to handle payments securely)
  • Shipping and courier companies (to deliver your order)
  • IT and website service providers
  • Analytics and advertising partners (such as Google)

Every third party we work with is required to protect your data and comply with applicable data protection laws.

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website working correctly
  • Enhance your browsing experience
  • Analyze site traffic
  • Support marketing and advertising (including Google services)

You can manage or disable cookies at any time through your browser settings. For further details, please refer to our Cookie Policy.

5. Data Retention

We keep your personal data only as long as needed to:

  • Complete your order
  • Meet legal and tax requirements
  • Resolve any disputes

Once data is no longer needed, it is deleted securely.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct information that is inaccurate
  • Request the deletion of your data
  • Opt out of the sale or sharing of your personal information (where applicable)
  • Exercise these rights without facing discriminatory treatment
  • File a complaint with the Office of the Australian Information Commissioner (OAIC)
  • Withdraw your consent at any time (where applicable)

To exercise any of these rights, please get in touch using the contact details below.

7. Data Security

We apply appropriate technical and organizational safeguards to protect your personal data against loss, misuse, and unauthorized access.

All payments are processed through secure, encrypted systems, and we never store your full payment details.

8. International Data Transfers

Some of our service providers may process your data outside Australia.

Whenever this happens, we make sure suitable safeguards are in place, such as:

  • Standard contractual clauses
  • Data protection agreements

We take reasonable measures to ensure that any overseas recipients protect your data to an equivalent standard.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

11. Contact Information

Any questions or just want to chat with us? Feel free to reach out via:

Shop Name: Calm Wears
Address: 8 Lichfield Road, Sneinton, Nottingham, NG2 4GG, United Kingdom

E-mail: support@calmwears.com
Contact form: Contact page

Customer Service Opening Hours (AEST)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM

We strive to respond to all enquiries within 24 hours.

Thank you for choosing Calm Wears.